Prompt, reliable service and excellent parts are the key reasons CIT retains customers year after year. Not only does the company respond quickly to emergency situations, it offers a full range of service at all locations. Its technicians are all factory trained and experienced on Komatsu models. They also receive refresher courses and updates at CIT's on-site training center in Charlotte, and are proficient on other major lines as well. CIT's service includes: Planned Maintenance Agreements - cover all routine, scheduled maintenance such as oil changes and brake adjustments. Include a check of the unit's operating systems. Investment Protection Plans - are full-maintenance plans covering non-routine maintenance and including parts and labor. Breakdown Service - available at the customer's site via CIT's mobile service staff. Rebuilding and Overhauls - performed in-shop on steer axles, drive axles, engines, transmissions, etc. Fleet Management - CIT tracks the customer's cost in his or her units, showing optimum replacement times. Parts availability is a big plus in dealing with CIT. As with service, quick response is vital. CIT has excellent availability of parts at all three locations and on its trucks. The company is also linked to its manufacturers by computer, which means CIT can check for parts in seconds. Plus, Komatsu and Linde-Baker plants serving CIT are located only hours away and can easily ship parts overnight. Both manufacturers have outstanding "fill rates."