Dear Valued Customer: Anyone who visits Carolina Industrial Trucks will see our Mission Statement hanging in the lobby. Daily we are reminded that our goal is not to meet - but to exceed - your expectations. Our pledge to you in our Mission Statement is: Carolina Industrial Trucks, Inc. is in business to be the best material-handling dealership in the areas we cover for the products we represent. Being the best means selling only the highest quality products and providing only the best possible service. Through our efforts we will produce our most important result - long-term, loyal customers. Our profits and our success as a company will be determined by how well we service our customers' needs. We are not interested in simply satisfying our customers. We want to impress them in every facet of our business, so there is no question that we are the company in our field with whom they want to do business. Representing Komatsu, the number one lift-truck manufacturer in the world, is a great calling card for Carolina Industrial Trucks (CIT). The equipment line is among the best in the world. In fact, in 1980, Komatasu became the first lift-truck company to win the prestigious International Deming Award, which recognizes high quality manufacturing and quality control. But there's more to CIT than exceptional equipment. If the Charlotte-based company weren't adept at working with, and supporting, customers, chances are it would not be the successful company that it is. Its owners, President John Cotham and Controller Mike Moore, are both active in the business and have more than 40 years of experience in the industry. Serving 25 North Carolina counties with full-service locations in Charlotte, Hickory, and Monroe, CIT has made a name for itself by Putting the customer first in every transaction Being easy to do business with Offering high quality new, used, rental and leased equipment Supporting customers with Guaranteed Customer Satisfaction Plans on new and used equipment, maintenance plans and excellent service and parts. Thus, it's no surprise that customers of all sizes - from major manufacturers and utilities to one-person operations - have made CIT their lift truck dealer of choice. And those valued customers have made CIT the largest volume dealer for Komatsu in the Southeast.